24/7 Customer Service AI// Sokongan Pelanggan AI

Customer Service AI.
Always On.

AlwaysOn keeps your customer service running 24 hours a day — no closing hours, no graveyard shifts, no missed enquiries. Self-healing AI support workflows handle the routine and the surprises, and hand off to your team only when a human is genuinely needed.

Experience Autonomy via TeraGrid Ai →See how it stays up
99.99%
Uptime SLA
< 40ms
Decision latency
0
Pager nights
NOC Console // Pusat Pemantauan

Eight services, one watch.

The live tail behind your customer support — the services every customer interaction depends on at the left, autonomous remediation streaming in the middle, last hour summarized below.

alwayson-control@teragrid · production
LAST 60 MIN
● 5 RECOVERIES · 0 ESCALATIONS
Operations Status Board // Papan Status

Every system, reporting in.

Six guarantees, six green lights. AlwaysOn ships every tenant with the always-on backbone a 24/7 customer service AI needs — the same primitives your SRE team would build in year three, wired to the Kill-Switch from minute one.

SYSTEM STATUS · KL · 03:14:176 / 6 OPERATIONAL
ACTIVE

Self-Healing Workflows // Pemulihan Automatik

Every workflow ships with retry, fallback, and circuit-break primitives. When a step fails, the agent re-plans around it — no pager, no human in the loop, no lost work.

38s avg recovery
ARMED

TeraGrid Kill-Switch // Suis Kecemasan

A single auditable action halts every autonomous agent in your tenant in under 200ms. Role-gated, signed, and unbypassable — even by an agent under attack.

<200ms halt
WATCH

Drift Sentinels // Pemantauan Anomali

Continuous baselining flags model drift, schema changes, and unexpected behavior before it touches production data. The system catches itself.

4.7M baselines
SIGNED

Immutable Audit Trail // Jejak Audit Kekal

Every decision an agent makes is signed, timestamped, and replayable. Your compliance team gets a full forensic record without slowing operations down.

12.8M events
READY

Always-On Failover // Lapisan Sandaran

Multi-region active-active with automatic traffic shaping. A datacenter outage shifts load in seconds — your customers never notice the seam.

3 regions live
ENFORCED

Zero-Trust by Default // Keselamatan

Every agent action is authenticated, scoped, and observable. No standing credentials, no broad permissions, no quiet escalations.

0 standing creds
NEXT POLL IN 11sSLA · 99.99% · ZERO PAGER NIGHTS
English

24/7 Customer Service AI for Malaysian businesses that never close.

AlwaysOn is the customer service AI layer for e-commerce checkouts, payment rails, logistics fleets, and 24-hour support desks — anywhere a missed enquiry or a five-minute outage costs you customers. Always-on AI support agents handle the routine, resolve the incidents behind the complaints, and escalate to your people with full context.

Built on the Tera Grid: signed audit trails, multi-region failover, and the Kill-Switch you control. 99.99% uptime SLA behind your 24/7 AI customer support, sub-40ms decision latency, zero missed nights. Pilot in two weeks. Live in four.

Bahasa Malaysia

Perkhidmatan Pelanggan AI 24/7 untuk perniagaan yang tidak pernah tutup.

AlwaysOn ialah lapisan AI perkhidmatan pelanggan untuk kaunter e-dagang, sistem pembayaran, armada logistik, dan meja sokongan 24 jam — di mana-mana sahaja pertanyaan yang terlepas atau gangguan lima minit boleh bermakna kehilangan pelanggan. Ejen sokongan AI tanpa henti mengendalikan perkara rutin, menyelesaikan insiden di sebalik aduan, dan menyerahkan kepada pasukan anda dengan konteks penuh.

Dibina di atas Tera Grid: jejak audit ditandatangan, failover pelbagai rantau, dan suis kecemasan di tangan anda. 99.99% SLA uptime untuk sokongan pelanggan AI 24/7, ketibaan keputusan kurang 40ms, sifar malam terlepas. Lancar dalam 2 minggu. Beroperasi penuh dalam 4 minggu.

Support Runbook // Buku Panduan Sokongan

Customer service AI questions, answered first.

Click any entry to expand the answer. If yours isn't here, drop it into the contact form below — we publish it the same week.

RUNBOOK · v34.2 · LAST EDITED 2026-04-28● 10 ENTRIES
[Q.01]What is customer service AI?
Customer service AI is software that answers customer enquiries, resolves routine requests, and escalates edge cases automatically — 24/7, with no shift schedules. AlwaysOn delivers it as an always-on AI support agent: self-healing workflows keep support and the systems behind it running round the clock, and humans are paged only when genuinely needed.
[Q.02]How much does customer service AI cost in Malaysia?
Pricing is quoted per deployment in MYR and scales with enquiry volume and the channels you connect — there are no per-seat licences. Pilots on the Tera Grid are free: wire one always-on support workflow, measure response times and deflection for two weeks, then decide with real numbers.
[Q.03]Customer service AI agent vs live chat team — which do we need?
Most Malaysian businesses need both. A customer service AI agent owns the 24/7 baseline — instant answers, routine requests, status updates at 3am — while your people take the complex, high-empathy cases. AlwaysOn escalates to a human within 90 seconds when a workflow needs judgment, so customers never sit in a dead queue.
[Q.04]How fast does AlwaysOn detect and recover from an incident?
Median detection is sub-second — we baseline every metric your service emits. Auto-remediation typically resolves in 38 seconds. Slow incidents that need human escalation get a page within 90s. Our 30-day fleet average for handled-without-paging is 87%.
[Q.05]How does the Kill-Switch differ from a regular pause?
A pause halts new work; agents already in flight can complete or escalate. The Kill-Switch is a hard stop — every autonomous agent in your tenant is told to abort within 200ms, and all signed actions taken in the last N minutes are flagged for audit. It cannot be bypassed by an agent under attack.
[Q.06]Adakah AlwaysOn perlu disambung dengan PagerDuty atau Datadog kami?
AlwaysOn boleh berjalan secara berdiri sendiri, tetapi kami menyokong integrasi dua hala dengan PagerDuty, Opsgenie, Datadog, dan Grafana. Kebanyakan pelanggan menyimpan alat sedia ada untuk kakitangan dan menggunakan AlwaysOn sebagai lapisan automasi di atas.
[Q.07]What is your SLA, and what happens when you miss it?
99.99% on the autonomous control plane (Tera Grid). When we miss, we credit the equivalent of one month’s contract per incident hour, capped at 100% of monthly fees. The public status page reports every minute of measured uptime.
[Q.08]Do you support on-prem or air-gapped deployment?
Yes — the entire stack runs on a self-managed Kubernetes cluster with no outbound dependency on Tera Grid SaaS. Air-gapped customers receive monthly model and signature updates via signed tarball.
[Q.09]How does AlwaysOn handle customer data privacy under PDPA?
All customer service and operations data stays in-region (KL or Singapore datacenter, your choice). Audit logs are encrypted at rest with customer-held keys. We never train shared models on customer-identifiable data — fleet-wide model improvements use only aggregated, anonymized signals.
[Q.10]How is AlwaysOn different from a typical customer service AI bot?
A typical customer service AI bot only chats. AlwaysOn is an AI support agent that acts: it watches the systems behind your service desk, resolves the incidents that cause complaints, and signs every action into a replayable audit trail. It runs in KL and Singapore datacenters with full PDPA compliance — you connect it, not build it.
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Experience Autonomy
via TeraGrid Ai.

Spin up a sandbox on the Tera Grid. Wire one always-on customer support workflow. Sleep through the next 3am enquiry spike.

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Get Started // Mulakan

Tell us what you want to automate first.

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